Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot MyChart Username?
Forgot Password?
MyChart ® Epic Systems Corporation

New User?
Sign Up Now

TERMS AND CONDITIONS OF USE

Purpose

Loma Linda University Health ("LLUH") maintains: 'MyChart' (https://mychart.ieccn.org, https://myLLUhealth.org, https://myruhealth.org), mobile-enabled websites. MyChart also can be accessed from the mobile app, "MyChart Mobile", which is provided by Epic and available on the Apple iTunes Store and the Google Play Store and may be accessed through a MyChart Mobile Application ("Mobile Application") or through a mobile web browser. These websites (the "Websites") allow CareConnect Partner (list viewable at http://careconnectpartners.lluh.org) patients and other users to view health-related information, communicate with practitioners, staff, to arrange for clinical services and to access additional services.

The information provided on the Websites is not a substitute for the advice of your personal physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Websites.

If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

Agreement

BY USING THE WEBSITES OR BY CLICKING "I ACCEPT" BELOW, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE WEBSITES.

MyChart Mobile Application: "Jailbreaking" the mobile operating system

The MyChart Mobile Application is intended for use only on a mobile device that is running an unmodified manufacturer-approved operating system. Using the MyChart Mobile Application on a device with a modified operating system may undermine security features that are intended to protect your health information from unauthorized or unintended disclosure. You may compromise your health information or the health information of anyone for whom you have been given access, if you use the MyChart Mobile Application on a mobile device that has been modified. Use of the MyChart Mobile Application on a mobile device with a modified operating system is a material breach of these Terms and Conditions.

Revisions, changes, and updates

We may revise the information on the Websites or otherwise change or update the Websites, including these Terms and Conditions, without notice to you. LLUH may also make improvements and/or changes in products and/or services described on the Websites or add new features at any time without notice. We encourage you to periodically read these Terms and Conditions to see if there have been any changes to our policies that may affect you. Your continued use of the Websites will signify your continued agreement to these Terms and Conditions as they may be revised.

Links

These LLUH Websites provide links to other Websites that are not owned or controlled by CareConnect Partners ("Third Party Websites"). We provide links to Third Party Websites as follows:

In each such instance, where practicable, we will let you know when you are leaving the Websites and linking to a Third Party Website. For example, we may include a notice at the top of pages that include links to inform you that you will be taken to a third party site not affiliated with CareConnect Partners. Or we may use an icon that we identify with an appropriate legend to let you know when you are leaving MyChart Websites.

CareConnect Partners are not responsible for the content, security or the privacy practices of Third Party Websites. Please review the privacy statement and any terms of use of each Third Party Website you visit. Unless we specifically advise you otherwise, links to Third Party Websites do not constitute or imply endorsement by CareConnect Partners of those sites, the information they contain or any products or services they describe. CareConnect Partners do not receive payment or other remuneration in exchange for you linking to or using any Third Party Website.

Access, correction, and data integrity

Although we attempt to maintain the integrity and accuracy of the information on the Websites, we make no guarantees as to its correctness, completeness, or accuracy. The Websites may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorized additions, deletions, or alterations could be made to the Websites by third parties without our knowledge. If you believe that information found on the Websites is inaccurate or unauthorized, please inform us by contacting the Web Manager. (On the MyChart Website, you may Contact the Web Manager using the link available at the bottom of each web page.)

Use by children

CareConnect Partner patients under the age of 12 are prohibited from creating accounts that allow access to the secured features of the Websites.

User participation in interactive services

Any personal information you submit to the Websites is governed by the MyChart and MyChart Mobile Application Privacy Statement. (A link to our privacy practices is available at the bottom of each page on the Websites and on the "More" screen at the bottom of the MyChart Mobile Application.) This includes information on your rights to see and receive copies of your personal health information. To deactivate your MyChart online account, please contact your doctor's office or our Customer Care Center at 877-558-0090. To the extent there is an inconsistency between these Terms and Conditions and the Website and MyChart Mobile Application Privacy Statement, these Terms and Conditions shall govern.

Patients may use the Websites to view certain information displayed from their medical records, including the results of certain laboratory tests. Your use of the lab test result feature is considered to be a request by you to receive your lab test results online or on your mobile device.

In addition, although the Websites display certain information from your medical record, it does not necessarily display all information found in your medical record. If you think that your medical record information displayed on the Websites is inaccurate, you can request your CareConnect Partner to amend your medical record by mailing a request to the department identified in your regional Notice of Privacy Practices. (A link to the Regional Notice of Privacy Practices is available at the bottom of each page on the Website.) To request a complete copy of your medical record, please contact the department identified in your Notice of Privacy Practices.

Patients may authorize other users of the Websites to view the patient's health information displayed on the Website through the "Family Access" feature. If you are authorized to access another user's health information, you agree to protect the confidentiality of this information and comply with state and federal privacy laws that may prohibit the redisclosure of health information without the express written authorization of the person who is the subject of the health information, including but not limited to federal law prohibiting the redisclosure of health information regarding alcohol and drug abuse referral and treatment.

MyChart provides you with a number of interactive online services to help you better manage your health. These services may include (but are not limited to):

You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that infringe upon, misappropriate or violate any rights of any party.

In consideration of being allowed to use the Websites' interactive services, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

CareConnect Partners expressly reserve the right, in their sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Websites due to any act that would constitute a violation of these Terms and Conditions.

Email communications with CareConnect Partners members and enrollees of self-insured plans

By accepting these Terms and Conditions, you agree to receive essential communications by email alerts. MyChart will only send notification emails informing you that there is new information available in MyChart, no protected health information is included in these emails. These communications may include (but are not limited to):

You may choose to receive this communication by mail instead. In addition, you may periodically receive online invitations to participate in patient satisfaction and other types of surveys related to your experiences at your CareConnect Partner. Your participation in such surveys is always optional.

Passwords

MyChart has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your MyChart online password or account. It is your sole responsibility to (1) control the disclosure and use of your activation codes and password; (2) authorize, monitor, and control access to and use of your MyChart online account and password; and (3) promptly inform the MyChart Web manager of any need to deactivate a password. (On the Website, you may Contact the Web Manager using the link available at the bottom of each web page.)

Disclaimer

THE WEBSITES AND THEIR CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEBSITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CARECONNECT PARTNERS OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THE WEBSITES DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY LLUH UNLESS SPECIFICALLY STATED OTHERWISE.

Limitation of liability; choice of law

CARECONNECT PARTNERS AND THEIR AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON THE WEBSITES ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITES, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE WEBSITES, AND/OR ANY THIRD PARTY WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITES, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEBSITES IS TO STOP USING THE WEBSITES AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

Copyrights

Except as otherwise indicated, the MyChart Mobile Application and all content on the Websites, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of LLUH or its licensors and is protected by United States and international copyright laws. LLUH allows you to view or download a single copy of the material on the Website solely for your personal, noncommercial use.

The compilation of all content on the Websites is the exclusive property of LLUH and is protected by United States and international copyright laws. Unless specifically authorized in writing by LLUH, any use of these materials, or of any materials contributed to the Websites by entities other than LLUH, on any other website or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by LLUH. Content and features are subject to change or termination without notice in the editorial discretion of LLUH.

In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), LLUH has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent as follows:

Agent: LLUH Office of General Counsel
Address: 24890 Tulip Avenue, Loma Linda, CA 92354
(no solicitations)

Trademarks and service marks

"LLUH" and the LLUH logo are registered service marks of LLUH or its affiliates. Other proprietary marks of LLUH or third parties may be designated as such from time to time on the Websites or MyChart Mobile Application through use of the TM, SM, or symbols. Users of the websites or MyChart Mobile Application are not authorized to make any use of the LLUH marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by CareConnect Partners or the applicable third party.

Copyright 2015 Loma Linda University Health. All rights reserved for all countries.